Booking terms
Last updated: 14 October 2026. This is a translation; if there is any discrepancy, the Spanish version prevails.
1. Who provides the service
Jose Luna Sánchez, TD3 ski instructor, NIF 23306797T, Carrera del Carmen 4, Vélez Rubio, Almería (Spain), hola@joseluna.es, +34 687 273 685. Lessons take place at the Sierra Nevada ski resort (Granada).
2. Packs and prices
| Pack | Duration | Base price (1 person) | Deposit | Lesson paid in cash |
|---|---|---|---|---|
| Silver | 2 hours | 120 € | 60 € | 110 € |
| Gold | 3 hours | 180 € | 90 € | 165 € |
| Diamond | Full day | 450 € | 225 € | 400 € |
Each additional person adds 10 € to the pack price. Adults are people aged 12 and over; children are under 12. If you pay for the lesson in cash on the day, you pay the price shown in the table (a discount of about 10%, rounded), plus 10 € per additional person. When you book a lesson, all rental equipment in the booking gets up to 20% off the prices published on the website, including sets for companions who are not taking the lesson. The video kit (49 € per booking) is not discounted. Prices shown are final prices. Lift passes are not included.
3. How to book
- On the website you choose the lesson and the number of people, a free day and time, whether you need equipment and whether you want the video kit, and fill in your details.
- Your time slot is held for 2 hours and you receive an email with the deposit amount and the Bizum reference (your name and the lesson date).
- You pay the deposit by Bizum. Card payments are not accepted.
- Your booking is confirmed when I receive the Bizum payment and you get the confirmation email. If the payment does not arrive within that time, the slot may be released.
4. Deposit and payment
The deposit is 50% of the pack’s base price and does not change with the number of people. On the day of the lesson you pay the total (lesson, plus equipment and kit if any) and your deposit is refunded in full. If you pay in cash, the lesson has a 10% discount.
5. Times
When booking on the website you see the free times for the pack and date you choose. Any other time can be requested on WhatsApp. Late arrivals are not made up and the lesson ends at the scheduled time.
6. Cancellations and changes
| Situation | What happens to the deposit |
|---|---|
| You cancel 72 h or more in advance | Refunded in full or the date is changed |
| You cancel less than 72 h in advance or don’t show up | Not refunded |
| Resort, slopes or lifts closed due to the weather | New date or full refund, your choice |
| I cancel for my own reasons | New date or full refund, your choice |
As this is a leisure service for a specific date, the 14-day right of withdrawal does not apply (art. 103.l of Spanish Royal Legislative Decree 1/2007).
7. Health and safety
Students confirm they are physically fit to ski and agree to report any relevant injuries or limitations. Helmets are recommended, and mandatory for minors. Students must follow the instructor’s directions and the resort rules. Jose Luna has professional liability insurance. Students are advised to have accident insurance, for example the one offered with the lift pass.
8. Minors
Minors must be accompanied or authorised by their parent or legal guardian, who makes the booking and is present or reachable at the start and end of the lesson.
9. Images
During the lesson I may record video to correct your technique (included in the Diamond pack). When you book you can choose the video kit (49 € per booking) or get it free by authorising me to publish the footage on my Instagram, YouTube and TikTok profiles. In both cases an authorisation is signed online right after booking; for minors, it is signed by their parent or guardian. I will only publish images if you expressly authorise it. You can withdraw that authorisation at any time; in that case I delete the videos within 15 days and, as compensation for damages (art. 2.3 of Spanish Organic Law 1/1982), you pay 10 € per 1,000 complete views of each video on each platform, according to their statistics on the day I receive your request.
10. Complaints
Official complaint forms of the Junta de Andalucía are available. You can also write to hola@joseluna.es and I will reply within 10 days.